MobiPoint Massage Ball

We’re a small business, and every order means the world to us. We want you to be happy with your purchase, so if something isn’t quite right, we’ll do our best to make it right.

Returns

• You can return most new, unused items within 14 days of receiving your order for a refund or store credit.

• Items must be in their original condition and unopened packaging.

• Please include your order number or receipt so we can help you quickly.

What Can’t Be Returned

Because we’re a small shop, a few items are final sale and can’t be returned:

• Personalized or custom-made items

• Perishable goods

• Sale or clearance items

How to Return

• Email us at returns@recoveryzone.care with your order number and reason for the return.

• We’ll send you simple return instructions.

• Pack the item safely and ship it back to us.

Shipping

• Customers cover return shipping unless the item arrived damaged or we made a mistake.

• Original shipping costs are non-refundable.

Refunds & Store Credit

• Once your return arrives, we’ll inspect it and process your refund or store credit within 5 business days.

• Refunds go back to your original payment method.

We pack each order with care and send it off as quickly as possible — because we know you’re excited to receive it!

Processing Time

• Orders are usually shipped within 2–3 business days after payment is received.

Shipping Methods

• We ship via USPS to keep costs reasonable and delivery reliable.

• Tracking information will be emailed to you once your order ships.

Delivery Times

• Most orders arrive within 7-10 business days in the U.S., but shipping times may vary due to carrier delays, weather, or busy holiday seasons.

Shipping Rates

• Rates are calculated at checkout based on your location and package weight.

• We occasionally run free shipping promos — watch our announcements or sign up for our newsletter!

Local Pickup

• If you’re nearby, we offer free local pickup — just select Local Pickup at checkout, and we’ll email you to arrange a time.

International Orders

• At this time, we do not ship internationally!

• Please note that buyers are responsible for any customs fees, duties, or taxes charged by their country.